Shipping policy

1. Order Processing and Shipping Times

• Order Processing: All orders are typically processed within 1-3 business days of receipt.
• Shipping Times: Shipping times vary depending on the destination and shipping method chosen. Please refer to our shipping rates for estimated delivery times.

2. Shipping Methods and Costs

• Shipping Costs: Enjoy the convenience of free shipping on all orders, no matter where you live. We're committed to making your shopping experience as seamless as possible, and offering free worldwide shipping is just one way we do that.

3. Shipping Destinations

• Domestic Shipping: We currently ship to United States and Canada.
• International Shipping: We ship internationally to all countries.  

4. Tracking Your Order

• Tracking Information: Once your order ships, we will provide you with a tracking number. You can use this number to track the progress of your shipment on our website or the carrier's website.   

5. Lost or Damaged Packages

• Lost Packages: If your package is lost, please contact our customer support team within 7 days of the expected delivery date. We will investigate the matter and take appropriate action.
• Damaged Packages: If your package arrives damaged, please inspect it carefully and contact our customer support team immediately. We may require you to provide photographic evidence of the damage.

6. Shipping Address Changes

• Address Changes: We cannot guarantee that we will be able to change the shipping address after your order has been processed and shipped. If you need to make a change, please contact us as soon as possible.

7. Delivery Delays

• Delivery Delays: We are not responsible for delivery delays caused by factors beyond our control, such as natural disasters, inclement weather, or carrier issues.

8. Returns and Exchanges

• Returns and Exchanges: Please refer to our Returns Policy for information on returns and exchanges.